RNKD UP

The other half of your business.

RNKD UP Reputation answers one question: how does the outside world see your business? Mission Control answers the other: how does your business see itself?

The operational intelligence platform for independent service businesses.

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Every business lives in two worlds.

How does the outside world see you?

That is RNKD UP Reputation. Feedback, recovery, verified public proof, and the machine-readable foundation that search and AI read. Live in real service businesses today.

How does your business see itself?

That is Mission Control. Training, standards, shift-by-shift execution, and the operational memory of how your business actually runs. One place, instead of binders, group chats, and someone's head.

When a manager leaves, they take the business with them.

Independent businesses lose an enormous amount of operational knowledge every time someone walks out the door. The training lives in a binder. The standards live in memory. The reasons behind last year's decisions live nowhere at all. Mission Control is built so the business itself remembers.

A shelf of labelled binders
Where the training usually lives.

One system for how your business teaches, runs, leads, and remembers.

This is the scope Mission Control is being built to, module by module.

  • Teach it

    Role-gated training with quizzes and a timestamped certification record. Onboarding that runs itself: six fields from the manager and the new hire self-serves the rest. Offboarding, job descriptions, and task-level SOPs.

  • Run it

    Station assignments and live shift briefings with notes, specials, and the day's focus. Attendance outcomes from the schedule your team already uses. Announcements and one SOP library the whole team can actually find things in.

  • Lead it

    Incident documentation going down, a staff reporting channel going up, and a leadership operating rhythm in between. Recognition, rewards, and bonus visibility so good work is measured and seen.

  • Remember it

    Business Memory preserves every decision, every SOP change, every incident, every repair, and the reasons behind them. Knowledge Intelligence and Universal Search put it at your fingertips. Nothing walks out the door when a manager does.

Nothing walks out the door when a manager does.

Training, onboarding, and the employee record.

The three things a new manager should never have to rebuild from scratch.

  • Training and certification

    Training tracks are gated by role and location, with video and text lessons. Quizzes carry a minimum pass score, not just completion, and every pass writes a timestamped certification to the employee's record. Outside certifications such as ProServe, First Aid and Alberta Food Handler are registered with the document, issue date and expiry, with reminders at 60, 30 and 7 days. Managers see training gaps across the whole team at a glance. Quiz questions can be generated from your own SOPs and job descriptions, and nothing publishes without a manager's approval.

  • Onboarding

    The manager enters six fields: name, email, phone, position, location and start date. That is the manager's entire data-entry job. The new hire gets a secure link and completes intake on their phone: personal details, emergency contacts, availability, existing certifications, and a timestamped handbook acknowledgment. The intake also shows the position's physical requirements, such as lifting 20 kg, and asks the new hire to declare any medical conditions or work limitations against them. That declaration is timestamped on the record. If something changes later, it is added as a new dated entry, never written over the original, so the record shows what was declared on day one and what changed since. Completion assigns their first week of role-specific training, places them on the org chart for their start date, and notifies the manager. If anything is missing three days before the start date, the manager gets a nudge listing exactly what. Check-ins follow at 30, 60 and 90 days, with probation confirmed, extended or ended.

  • The employee record

    One record per person, kept for as long as the business exists. Directory details, hire date and tenure, location and stations, seniority, certifications and their expiry, every document acknowledged and when, attendance outcomes, recognition and credits. Incidents, reviews, and declared medical conditions or work limitations are visible to managers only. Departures keep the record with status, last day, reason and rehire eligibility. Nothing is deleted. Birthdays are stored as month and day only. No SIN, no banking, no wages: payroll stays in your payroll system. Data is hosted in Canada.

An AI layer grounded in your operation, not the internet.

  • Operations Health Score

    The whole operation rolled into one number you can act on, with the story behind it in plain language.

  • AI Manager

    Ask questions about your own operation in plain English and get answers grounded in your real records, never guesses.

  • AI Coach

    Quiet, specific coaching for team members, built from your training content and your standards, not generic advice.

The rule underneath all of it: the AI retrieves from your records. It does not invent facts about your business, and it does not estimate numbers it does not have.

Mission Control orchestrates. It does not replace.

Your scheduling tool stays your scheduling tool. Your inventory, catering, and payroll systems stay exactly where they are. Mission Control reads from the tools you already run, owns the knowledge and workflows they do not provide, and gives you one unified view of the operation. You will never be asked to rip anything out.

Built inside a working restaurant first.

Mission Control is in development now, and it is being built the same way the reputation platform was: inside a real service business, in production, before it is sold to anyone else. Our founding restaurant is the reference deployment. Early conversations are open for operators who want to shape it and deploy early.

Nathan Satanove, founder of RNKD UP

“Inside a real service business, in production, before it is sold to anyone else.”

Nathan Satanove Founder, RNKD UP

Frequently asked questions

What is Mission Control by RNKD UP?

Mission Control is the operational intelligence platform for independent service businesses. It is where every aspect of how a business manages its people and its knowledge lives: training, onboarding, offboarding, org structure, job descriptions, performance, incident documentation, staff reporting, SOPs, shift briefings, and team communications, all in one place, with an AI layer on top.

How is Mission Control different from RNKD UP Reputation?

RNKD UP Reputation answers: how does the outside world see your business? Mission Control answers: how does your business see itself? They are separate products on the same platform, sold separately or together under one login.

Does Mission Control replace my scheduling, inventory, or payroll tools?

No, and it never will. Mission Control orchestrates the specialized tools you already run. It reads from them, owns the knowledge and workflows they do not provide, and presents one unified operational view. Your systems of record stay your systems of record.

Is Mission Control available today?

Mission Control is in development. It is being built inside a real working restaurant first, the same way the reputation platform was, so it ships proven rather than theoretical. If you want to be an early deployment, book a call and we will talk timing honestly.

Is Mission Control only for restaurants?

Restaurants are the first vertical because that is where it is being built and proven. The platform is designed for independent service businesses broadly, and verticals differ by content and settings, not by code.

Want the inside of your business to run as well as the outside looks?

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